Returns & Refunds Policy

Effective Date: January 8, 2026

1) Overview

Droplogistica Store wants customers to feel confident when ordering. If something goes wrong, we’ll handle it fairly under the policy below.

2) Return Window

You may request a return or refund within 30 days of delivery, based on tracking confirmation or delivery evidence.

3) Eligible Reasons (Accepted)

We accept returns/refunds for:

  • Damaged item (arrived broken, torn, crushed, or visibly defective)

  • Wrong item received (not what you ordered)

  • Missing items (part of the order didn’t arrive)

  • Manufacturing defect (print/finish defect or functional issue, not caused by customer use)

4) Non-Returnable Items (Not Accepted)

We do not accept returns/refunds for:

  • Buyer’s remorse / changed mind

  • Wrong size or incorrect selection by customer

  • Normal wear and tear

  • Damage caused after delivery (misuse, washing errors, accidents)

  • Items marked final sale (if applicable)

5) Condition Requirements

If a return is approved:

  • Item must be unused, in original condition

  • With original packaging when possible
    We may request photos to confirm condition before approving.

6) Refund Options

Depending on the issue, we may offer:

  • Replacement (preferred for damaged/defective/wrong items)

  • Refund to original payment method

  • Partial refund (if the issue is minor and you keep the item)

Refunds are issued to the original payment method (PayPal or Stripe). Processing time depends on your provider and bank.

7) Return Shipping Costs

  • If the issue is our error (wrong item, defective, damaged on arrival), we will cover return shipping or provide an alternative resolution.

  • If the return is approved for other eligible reasons, return shipping may be the customer’s responsibility.

8) Damaged or Incorrect Orders

To speed things up, please contact us within 7 days of delivery and include:

  • Order number

  • Clear photos of the item and packaging

  • A short description of the issue

9) Lost Packages / Delivery Problems

If tracking shows:

  • Delivered but not received: contact us within 7 days of the delivery scan so we can investigate.

  • Stuck in transit: we’ll assist after a reasonable carrier delay window, based on tracking history.

Final outcomes depend on carrier investigation results and available proof.

10) Chargebacks

Please contact us first before filing a chargeback. Chargebacks slow everything down and can pause your case while the payment provider reviews it.

11) How to Request a Return/Refund

Send an email to [email protected] with:

  • Order number

  • Reason for request

  • Photos (if damaged/defective/wrong item)
    We typically respond within 24–48 hours (business days).

Contact

Droplogistica Store is owned and operated by Estellita LLC
Email: [email protected]
Phone: +1 (408) 834-7765
Address: 23880 Wrights Station, Los Gatos, CA 95033, United States